Scope of service
Miele authorized service provides diagnostic and repair services for household appliances. Model numbers are used to identify the appliance and source the correct original parts.
Service terms
Terms & Conditions
Clear terms for booking repairs, approving estimates, using original parts, and understanding workmanship warranty coverage.
- Approval before any work
- Original manufacturer parts
- Workmanship warranty where applicable
How service works from estimate to finish
These terms explain how we diagnose, estimate, approve, and complete Miele appliance repairs — including parts, warranty, and important limitations.
Estimates and approval
We provide an estimate after diagnosis. Repairs and parts are not ordered or installed until you approve the estimate. If additional faults are found, we seek your approval before proceeding.
Parts and availability
We use only original manufacturer parts. Lead times can depend on your exact model and current supply, and we confirm the part and cost with you before installation.
Workmanship warranty
Completed repairs may be covered by a workmanship warranty where applicable. Specific terms, duration, and exclusions are provided with your estimate.
Limitations
We are not responsible for pre-existing conditions, misuse, or issues unrelated to the repair performed. Safety-critical systems must be serviced by qualified technicians.