Installed parts
Parts that have been installed, energized, or exposed to appliance use generally cannot be returned. Once a part is fitted as part of an approved repair, it is considered used.
Parts returns
Return Policy
How unused parts, wrong-part situations, and installed components are handled for Miele appliance repairs.
- OEM parts only
- Confirm before install
- Supplier rules apply
Parts returns explained clearly
This Return Policy covers appliance parts associated with repair jobs. It does not apply to completed labor. Part returns follow manufacturer and supplier rules for original Miele components.
Unused sealed parts
Unopened, unused parts in original packaging may be eligible for return only when the supplier accepts them and the part was not specially ordered as non-returnable. Restocking fees may apply.
Wrong or defective parts
If we supplied an incorrect or defective part before installation, we will arrange a replacement at no extra parts cost to you. Tell us immediately if packaging or part numbers look wrong.
Customer-supplied parts
We generally install only original manufacturer parts we source. If a rare exception is agreed in writing, returns for customer-supplied parts remain your responsibility with the original seller.
Return window
Where a return is allowed, requests must be made promptly — usually within the supplier’s stated window from delivery. Delayed requests may be declined even if packaging is unused.
How to start a return
Contact us with your job details and part information before shipping anything back. Unauthorized returns may be refused. Approved returns are coordinated by our team with the parts supplier.