How to cancel
Cancel or reschedule by phone or through the contact details on this site. Include your name, address, and appointment window so we can update the schedule quickly.
Appointments
Cancellation Policy
How to cancel or reschedule a diagnostic visit, what notice we need, and when fees may apply.
- Reschedule when possible
- Give advance notice
- Call if plans change
Changing or cancelling an appointment
This Cancellation Policy covers diagnostic and repair appointments. Giving us notice helps another homeowner take the slot and keeps scheduling fair for everyone.
Advance notice
Please give at least 24 hours’ notice whenever possible. Earlier notice is appreciated for morning routes and same-day windows that are hard to refill.
Late cancellations
Cancellations with less than 24 hours’ notice, or after a technician is already en route, may incur a trip or late-cancellation fee if one was disclosed when you booked.
No-shows
If nobody is available at the service address during the confirmed window and we cannot reach you, the visit may be treated as a no-show and any applicable trip fee may be charged.
Parts already ordered
If you cancel after approving a repair and parts have already been ordered, non-refundable supplier costs may still apply under our Refund and Return policies.
Our cancellations
If we must cancel due to illness, emergencies, or parts delays, we will notify you as soon as possible and offer a new appointment. Prepaid amounts for work not performed are handled under the Refund Policy.
Rescheduling
We prefer rescheduling over cancellation when your plans change. Ask us for the next available window in your area and we will do our best to accommodate you.