Diagnostic visit fees
If a diagnostic or trip fee applies and the visit is completed, that fee is generally non-refundable because technician time and travel have already been provided. Any waiver is confirmed in writing with your estimate.
Payments & refunds
Refund Policy
When diagnostic fees, deposits, and completed repair charges may be refunded — and when they are not.
- Written estimate first
- Approval before install
- Ask us about exceptions
Clear rules for payments and refunds
This Refund Policy explains how payments for diagnostics, parts, and completed repairs are handled if service is cancelled, declined, or cannot be completed as approved.
Declined repairs
If you decline the repair after diagnosis, you are not charged for unapproved parts or labor. Only agreed diagnostic or trip charges (if any) remain due.
Parts deposits
Deposits collected to order original manufacturer parts are refundable if we cancel the order before parts ship, subject to supplier rules. Once a part is ordered, shipped, or specially procured, deposits may be non-refundable.
Completed repairs
Charges for completed, approved repair work and installed parts are not refundable simply because you later choose a different solution. Workmanship concerns are handled under our Warranty Policy.
Service we cannot complete
If we cannot complete an approved repair due to our scheduling or parts failure on our side, we will refund prepaid amounts for work not performed, minus any non-refundable supplier costs already incurred and disclosed to you.
How refunds are issued
Approved refunds are returned to the original payment method when possible. Processing times depend on your bank or card issuer and typically take several business days after we issue the refund.
How to request a refund
Contact us with your name, service address, appointment date, and payment reference. We review each request against this policy and respond with the outcome.