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Model reference

Miele KM 5820 Three-Element Electric Radiant Cooktop

Three-element electric cooktop where one dead element or a lockout on the touch panel is the usual reason to book.

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Reviewed by Miele Repair Editorial Team · Last reviewed November 2, 2026

At a glance

Overview

Miele Repair Editorial Team Written by Miele Repair Editorial Team Editorial Team Published November 2, 2026 Technically reviewed November 2, 2026
Model number KM 5820
Appliance category Cooktop

The KM 5820 is a 24-inch radiant electric cooktop with three heating elements, controls at the front and a black glass surface framed in stainless steel. DirectSelection uses a central numerical touch panel, and residual-heat indicators show each zone that is still hot. The 240 V version rates its left-center element at 3,100 W and its front-right element at 1,200 W. This Miele cooktop is compact, so the element rating matters when a zone fails. Across the metro areas we cover, an error code on one zone and touch controls that lock out are the first details to describe. In the booking form, give the symptom, the full number from the rating label and any code shown.

Three elements in a 24-inch width give this cooktop a tight layout, so each element carries a larger share of the surface than on a wider unit. The left-center element carries the highest rating, which makes it the zone owners reach for with the largest pot. Front controls keep the panel in view while the cook is standing at the surface.

Known problems

Common issues for this model

Error code on one zone

Touch controls flicker or lock out

Diagnostics

Related error codes

Helpful notes

Troubleshooting resources

Note which burner or zone fails and whether the others still work normally.

Model-information disclaimer.

Confirm your exact model number and specifications with your appliance documentation before booking a repair. Model pages are for identification and compatibility reference.

FAQ

Frequently asked questions

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At a glance

ModelKM 5820
Appliance24-inch three-element electric radiant cooktop
Common symptomserror code on one zone; touch controls flicker or lock out
What you can checkNote which burner or zone fails and whether the others still work normally.
When to call a technicianIf the symptom comes back after the simple checks, or you see a code, leaking water or a burning smell, book a visit.

Specifications

DimensionsNominal width is 24 inches.
PowerThe 240-volt version has a 3,100-watt maximum left-center element. The 240-volt version has a 1,200-watt front-right element.
FeaturesThe cooktop has three electric heating elements. Residual-heat indicators are provided for all cooking zones.
ControlsThe controls are positioned at the front. DirectSelection uses a central numerical touch-control panel.
FinishThe black Ceran glass surface has a stainless steel frame.

Service notes for the KM 5820

When one element fails, a technician checks that zone's element and its connection, since the other two can run normally. Touch controls that lock out are often caused by a spill across the panel, so the owner can clean and dry the surface before calling. Note which element is dead and whether its residual-heat light still comes on, since that helps the technician separate a wiring fault from an element fault. Do not disconnect the cooktop while it is warm, and let the glass cool before touching the elements or the wiring.

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(844) 459-5005
Phone (844) 459-5005
Email info@mieleservicecenter.support
Hours Mon–Sat: 8:00 AM – 7:00 PM
Service area Serving Miami, New York, Houston, Los Angeles and San Diego metro areas.
Response time Same-day and next-day appointments in most areas.