Skip to content
Same-day and next-day appointments in most areas.
Specialists focused on Miele kitchen appliances.
Call (844) 459-5005
Error Code

Miele Refrigerator F384/F385 Code Software Crash

Plain-language guidance for Miele code F384 / F385 on Refrigerator — symptoms, safe checks, and when to call a technician.

Book a Repair (844) 459-5005
  • Upfront estimates
  • Approval before repair
  • Workmanship warranty
At a glance

Overview

Miele Repair Editorial Team Written by Miele Repair Editorial Team Editorial Team Published October 20, 2026 Updated October 28, 2026
Error code F384 / F385
Appliance Refrigerator
Quick answer

Miele refrigerator faults F384 and F385 are software crashes with a short reset routine.

Model compatibility

Miele reuses codes across series and model years, so F384 / F385 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.

Plain language

What this code means

The refrigeration appliance software has crashed.

Why F384 or F385 shows

Either code appears in the refrigeration appliance display when its software has crashed.

At a glance

Code F384 / F385
What it means The refrigeration appliance software has crashed.
What you can check Unplug the appliance and wait 2 minutes before plugging it back in, then turn it on. If it responds, choose the Settings menu option and restore the default settings.
When to call a technician If the fault persists after the restart, book a service visit. Mention that you already cut the power for 2 minutes and restarted.

How to restart it

  • Unplug the appliance so it is cut off from the mains.
  • Give it 2 minutes before plugging it back in.
  • Turn it on again.
  • Where the appliance responds, choose the “Settings” menu option and restore factory defaults.

Other codes people confuse with these

  • F4: technical fault, contact Customer Service.
  • F3: technical fault, book a repair appointment.
  • F145: freezer door left open.

Refrigerator repair in the Miami, New York, Houston, Los Angeles and San Diego areas

A fault that persists after the restart can go to our team on (844) 459-5005, serving the Miami, New York, Houston, Los Angeles and San Diego metro areas. Details are on the refrigerator repair page. Have the model number, the code and a note of the restart you did.

Source: Miele support: Refrigeration Fault F384/F385

Caution

Safety warning

Important safety warning

Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.

Get started

Seeing this code on your Miele appliance?

Book a specialist Miele service visit for a clear estimate and approval before any repair. Experienced technicians, clear diagnostics, and workmanship coverage on completed repairs.

Book a Repair (844) 459-5005
Get started

Ready to restore your Miele appliance?

Book a repair online or call us — clear estimates, approval before any work, and a workmanship warranty on completed repairs.

Book a Repair (844) 459-5005
Book a repair

Tell us about your Miele — we’ll take it from there

Share your model and symptom and we’ll confirm an appointment. Prefer to talk? Call us and we’ll help right away.

(844) 459-5005
Phone (844) 459-5005
Email info@mieleservicecenter.support
Hours Mon–Sat: 8:00 AM – 7:00 PM
Service area Serving Miami, New York, Houston, Los Angeles and San Diego metro areas.
Response time Same-day and next-day appointments in most areas.